Now Hiring - Sales Development Representative in Wakefield, MA

About Glance

At Glance, we believe that personal connection makes a world of difference. That’s why our mission is to power seamless personal support for critical moments. We transform the way companies do business online by empowering the enterprise knowledge worker to join the customer in the app or website to deliver human-to-human guidance. The result of the Glance-guided CX solution is increased transaction conversion, improved customer satisfaction, and loyalty, higher service center efficiency, and increased revenue. Delivering our customers an unrivaled experience of exceptional service, business value, and flexibility is part of our DNA.

Sales Development Representative

Glance is looking for a Sales Development Representative to join our team. As an SDR, you will be responsible for identifying potential
customers, generating new business opportunities, and managing leads through the sales pipeline. You will work closely with the sales team and
Marketing to ensure that our company’s sales goals are met. We are looking for someone who has excellent communication skills, a strong work ethic, and a proven track record of success in generating leads for the sales team. If you are a self-motivated individual with a passion for sales, we encourage you to apply.

What You'll Do

• Develop a network of potential clients and strong relationships within assigned prospects
• Complete market research and develop warm leads
• Find and qualify target companies (leads) through cold calls, referrals, networking and prospecting
• Use product knowledge to convey the Glance solution
• Identify key contacts with target profile companies and convert to contacts
• Establish communication with contacts to arrange an introductory meeting. Inform key contact of Glance’s product value proposition
• Schedule an introduction meeting with the contact and an Account Executive
• Track all sales activities within Salesforce
• Report weekly sales goals and objectives to the Sales Operations Manager
• Attend trainings to stay up to date with the specifications of new products and service offerings

What You'll Need

• 2-3 years of experience in sales or customer service
• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills
• Ability to build and maintain relationships with potential clients
• Knowledge of sales techniques and strategies
• Strong problem-solving and negotiation skills
• Time management and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• A desire to learn and grow in the sales field
• Bachelor’s degree in business or related field is preferred

Benefits & Culture

Learn more about working at Glance here.

At Glance, we take culture seriously. Each of us strives to deliver results that delight our customers. We're a transparent organization that places a high value on trust, positive intent, and decisiveness. We value and seek diversity and embrace work/life balance for our team. We offer our team an excellent insurance package, 401k plan, and time-off benefits. Our offices are open to team members who are interested in working with them. We work primarily remotely with in-person office time used for collaboration or company meetings. We have offices in Portsmouth, NH, and Wakefield, MA.

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